Technology & Buying
Choose practice software by testing the difficult workflow
A demonstration usually shows the easiest route through a system. Testing referrals, corrections, role changes and incomplete tasks gives a practice a better basis…
THE PROFESSIONAL DESKS / PRACTICE OPERATIONS
The work behind a better-run practice.
People, handovers, systems and the everyday decisions that keep a veterinary practice moving.
FOR VETERINARY DECISION-MAKERS
Put the next decision in context.
Practical reading for practice owners, managers, nursing leads and the teams responsible for getting the work done.
PeopleHandoversSystems
Explore the reading ↗PRIMARY-SOURCE CONTEXT
Workforce planning and retention
The RCVS resource examines departures, reasons for leaving and possible returns. It provides context for a practice conversation about staffing and retention.
RCVS Exit Survey 2022–2024 ↗Source checked 15 October 2026CURATED FOR THE WORK
Reading for practice operations.
Quality Improvement
Keep a practice checklist short enough to use and clear enough to matter
A checklist can support a reliable process or become another document nobody uses. Good design focuses on a defined task, clear responsibility and the…
People & Careers
Put graduate support into the rota and the workflow
A supportive first role needs more than an approachable senior colleague. Visible supervision routes, protected development time and practical feedback help a graduate understand…
Practice Operations
A shift handover should show what happens next
A useful handover gives the receiving team a clear picture of outstanding work, responsible colleagues and the next decision. Better structure can reduce the…
Practice Operations
Give every promised client callback an owner
A promised telephone update can disappear between an inbox, a consultation and a shift change. A shared callback record makes responsibility visible and helps…
Technology & Buying
Buying pet health technology: ask what the evidence actually supports
Practice and pet-business buyers need to distinguish a device’s measurements from its marketing claims. Start with the intended use, validation evidence and the work…
Technology & Buying
Remote veterinary appointments: design the service around its limits
For practice leaders, a remote consultation is a service pathway that needs clear scope, records and follow-up arrangements. The platform is only one part…
People & Careers
Hiring for pet care: make the role clear before advertising it
A useful animal-care vacancy explains the daily work, supervision and training as clearly as the job title. That helps candidates and managers assess the…
Keep the bigger picture in view.
01Practice OperationsPeople, handovers, systems and the everyday decisions that keep a veterinary practice moving.Open the desk ↗02Buying DeskEvaluate practice software, purchasing choices and supplier conversations with the whole workflow in view.Open the desk ↗03Industry MovesMarket developments, workforce evidence and policy changes, with the primary source close at hand.Open the desk ↗