Technology & Buying
Choose practice software by testing the difficult workflow
A demonstration usually shows the easiest route through a system. Testing referrals, corrections, role changes and incomplete tasks gives a practice a better basis…
PETS & VET / THE PROFESSIONAL EDITION
The business of
better animal care.
Perspective for practice owners, managers, veterinary teams and the businesses supporting them.
FROM THE PUBLICATION
On your reading desk.
Published Pets & Vet reading
People & Careers
Put graduate support into the rota and the workflow
A supportive first role needs more than an approachable senior colleague. Visible supervision routes, protected development time and practical feedback help a graduate understand…
Quality Improvement
Keep a practice checklist short enough to use and clear enough to matter
A checklist can support a reliable process or become another document nobody uses. Good design focuses on a defined task, clear responsibility and the…
Practice Operations
Give every promised client callback an owner
A promised telephone update can disappear between an inbox, a consultation and a shift change. A shared callback record makes responsibility visible and helps…
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Explore reading briefs ↗INTELLIGENCE FOR DECISION-MAKERS
Three desks. Everyday decisions.
01
SYSTEMS / SERVICE / CLIENTSPractice Operations
Workflows, service access and the everyday running of a practice.
Open the desk ↗02
WORKFORCE / LEADERSHIP / SKILLSPeople & Careers
Support the team, develop colleagues and plan the next professional step.
Open the desk ↗03
SOFTWARE / PROCUREMENT / VALUETechnology & Buying
Clearer questions for software, supplier and purchasing decisions.
Open the desk ↗THE PUBLISHED LIBRARY
Decisions behind the daily work.
Practice Operations
A shift handover should show what happens next
A useful handover gives the receiving team a clear picture of outstanding work, responsible colleagues and the next decision. Better structure can reduce the…
Technology & Buying
Remote veterinary appointments: design the service around its limits
For practice leaders, a remote consultation is a service pathway that needs clear scope, records and follow-up arrangements. The platform is only one part…
Technology & Buying
Buying pet health technology: ask what the evidence actually supports
Practice and pet-business buyers need to distinguish a device’s measurements from its marketing claims. Start with the intended use, validation evidence and the work…
People & Careers
Hiring for pet care: make the role clear before advertising it
A useful animal-care vacancy explains the daily work, supervision and training as clearly as the job title. That helps candidates and managers assess the…
FROM THE PET-CARE ARCHIVE
Earlier reading, in context.
Pet Lifestyle & Travel
The Most Interesting Pet Trends of 2023
As we approach the year 2023, pet trends are already starting to shift in new and exciting directions. From advancements in pet technology to…
Health & Veterinary Care
The best Pros and Cons of Pet Insurance for Exotic Pets 2023
Pet insurance is a growing trend in the UK, and more pet owners are turning to it to protect their beloved animals. However, while…
Behaviour, Training & Enrichment
How to Best Prepare Your Pet for a New Baby in the Family?
Welcoming a new baby into the family is an exciting time, but it can also be a challenging time for pets. Dogs and cats…
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THE PUBLICATION DESK
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